Client: Thaxted Surgery Essex
“Medical Supermarket have cut down my time and energy having to source and negotiate products, one call to them and they do the work for me. My budget goes further and my finance dept only has to send one invoice which cuts down on their time too. Medical Supermarket offer me a service second to none.
I always feel my needs are paramount. I am pleased to endorse this company, they are superb”
Laurie Benton – Practice secretary
Background
Medical Supermarket visited the Thaxted Surgery to understand the customers
buying habits including:
- How the orders are placed
- The importance placed on branded products
- The volume of orders and types of products purchased.
Armed with this information and a selection of invoices, Medical Supermarket completed
a full tender analysis to determine the savings opportunity available to the surgery.
Medical Supermarket reviewed over 100 lines and compared like for like products
and services.
Within 5 working days, Medical Supermarket was available to present a saving of 31% across a range of categories including; stationery, housekeeping, medical supplies and pharmacy.
Implementation…
On approval of the savings, Medical Supermarket allocated each order placer
within the surgery a user name and password. Telephone training sessions were
then undertaken with these members of staff so they were familiar with the ways
they can order. These sessions were also used to introduce the staff to their
day to day contact. One member of staff preferred to order by fax, so Medical
Supermarket designed a unique order form for her so that she could tick the
quantity of the products she required and fax it to us instead.
Result…
The surgery now purchases all consumables from Medical Supermarket ensuring
they save money across all categories as well as reducing the time they spend on
ordering and processing invoices. As this surgery has used Medical Supermarket
exclusively, they have been awarded with free delivery for every single order.
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