Client: Axbridge & Wedmore Medical Practice
“I have been a customer of Medical Supermarket for a number of years now
and have always been extremely happy with the service I have received. They
provide a prompt, reliable, efficient, first class service and I prefer to use Medical
Supermarket as they save me time by doing the donkey work by contacting utility
companies for comparison prices. I also find their website very user friendly. I
would compare their service to that of John Lewis…fantastic, and a pleasure to do
business with.”
Susan Morgan – Practice Manager
What we achieved:
Medical Supermarket visited the Axbridge and Wedmore Medical Practices to
understand the customers buying habits including:
- How the orders are placed
- The importance placed on branded products
- The volume of orders and types of
products purchased. Armed with this information and a selection of invoices,
Medical Supermarket completed a full tender analysis to determine the savings
opportunity available to the surgery. Medical Supermarket reviewed over 100 lines
and compared like for like products and services.
Within 5 working days, Medical Supermarket was able
to present a saving of25% across a range of categories
including; stationery, housekeeping,
medical supplies and pharmacy.
Implementation…
On approval of the savings, Medical Supermarket allocated each order placer
within the surgery a user name and password. Telephone training sessions were
then undertaken with these members of staff so they were familiar with the ways
they can order. These sessions were also used to introduce the staff to their
day to day contact. One member of staff preferred to order by fax, so Medical
Supermarket designed a unique order form for her so that she could tick the
quantity of the products she required and fax it to us instead.
Result…
The surgery now purchases all consumables from Medical Supermarket ensuring
they save money across all categories as well as reducing the time they spend on
ordering and processing invoices. As this surgery has used Medical Supermarket
exclusively, they have been awarded with free delivery for every single order.
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