The role of a Practice Manager is varied and challenging. One of the most important traits of an effective Practice Manager is the ability to manage Human Resources effectively. You need to keep the staff happy, the clients satisfied and the employers out of trouble.
A Practice Manager is usually expected to play multiple roles that will ensure client satisfaction, resolve client complaints, keep the business running smoothly, schedules hopping to beat, contribute to marketing initiatives, manage finances and be the first contact person of the physician or employer.
The success of a Practice Manager is usually developed with time. Having the best academic qualifications does not necessarily assure success in this job role. If a Practice Manager wants to be successful then he or she needs to adopt the following traits: from flexibility, adaptability, empathy, sympathy, diplomacy, approachability to having plenty of energy to handle a diversely challenging role, are all vital personality traits displayed by a good Practice Manager.
To excel as a Practice Manager here are few practical pointers to adhere to:
- Lead the team, instead of trying to manage it! When you lead by example, results will follow you.
- As a Practice Manager you must be able to support and delegate your team work accordingly. Keep your staff informed and involved at all times, to ensure minimal in-house issues.
- Be very (very!) organized: The endless list of claims, invoices and reimbursements can be managed with ease if you maintain consistent order.
Communicate regularly & clearly: Keep your employers updated on any strategic changes that you plan to implement. Make it a habit to prepare management reports
that you submit on a scheduled date.
