That pretty much sums up the ethos of managing one’s team effectively. Demotivated team members who deliver half-hearted health care services do not, on one hand, meet the needs of their patients, while on the other; don’t meet the Essential Standards of Quality and Safety of the CQC.
Unfortunately many practices still adopt a rather passive approach in managing team performance hence resulting in merely resolving issues reactively, as opposed to proactive team management.
Few pointers to managing your team better;
Step 1:
The fundamental step in good performance management is to develop or mould a great team of people who would deliver sincere, above average service in a consistently motivated manner. Positivity is a trait that needs to run through the very veins of the team that would ultimately gel the team to achieve the desired corporate objectives.
Step 2:
Following through with this, the practice needs to engage in a process that would catapult itself to become a high performing practice, equipped to meet the demands of the primary care sector. Thus, key action points would include:
2.1: Requirement identification: Formulate sound JDs and create a performance management policy that will illustrate how to manage problems in a positive way. In parallel, implement a rewarding mechanism that can work wonders to boost productivity, whilst exploiting appraisals to support the practice’s objectives.
2.2: Learning & Developing: This should be an integral part of the Practice by exploring every opportunity to equip the team with required skills and knowledge. Creating personal development plans are also vital.
2.3: Daily Management: Since Performance management is most often linked to appraisals; this should not be seen as a one-time activity. Instead managers should focus on improving performance on all 365 days, in a consistent manner
2.4: Keep it alive: To avoid falling into the pitfalls of boredom, complacency and dwindling commitment; ensure your practice runs on the 3R ethos of ‘Renew’, ‘Refresh’ and ‘Revamp’ methodology.
