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Effective ways of handling staff illness and absenteeism
Staff illness, while not generally a massive issue, can be dealt with effectively by understanding the root causes. There are three different types of illness-related absenteeism commonly seen among...
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Fitness tests for staff members and practices
All practices must ensure that its staff members are fit to carry out their duties, which is a prerequisite for the CQC to conclude that the practice is a fit provider of healthcare. The CQC looks at a...
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‘Face-lifting’ the Performance Appraisal Process
Over the years, performance appraisals have become increasingly popular and a rather customary practice among most General Practices for more reasons than one. Among which, the primary reasons are...
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Why we do what we do…
We know our customers have a long list of medical, cleaning or stationery companies desperate to win their business so we wanted to take a moment to tell everyone why we do what we do and prove why we...
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Teams: Better managed, better performed!
That pretty much sums up the ethos of managing one’s team effectively. Demotivated team members who deliver half-hearted health care services do not, on one hand, meet the needs of their patients,...
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Holiday requests – when NO means No!
With the arrival of the summer coupled with kids’ summer holidays, also comes a recurrent problem for many practices- piling staff holiday requests! This is inevitably going to cause difficulties for...
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No Money to reward staff? No problem!
In a day and age where GPs are running on shoe string budgets, the traditional way of rewarding employees through pay rises, bonuses and other monetary benefits is becoming less plausible. This brings...
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Maintaining the fundamental standards of Primary Healthcare
Having concluded a recent inspection of Practices, the CQC revealed that many Practices were found to be ‘inadequate’ in providing health care services that maintained satisfactory levels. Patients...
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Working with Young Enterprise
As part of Medical Supermarket’s charitable Give a Day Scheme which sees our employees helping our local community, our founders, Nick and Udhi worked with Young Enterprise for one of their Business...
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End of Life Care: The significant role of the GP
End of life care is based on the likelihood that the patient will pass away within 12 months. The sensitivity and delicateness of this situation presents GP Practices a unique opportunity to render...
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Management or Administration: What’s your strength?
Are you a Practice Manager or Practice Administrator? Read on to identify the key strengths and characteristics of each role that would enable the identification of vital requirements needed to fulfill...
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How to ace the CQC’s inspection presentation
Practices that are well-led, account for a better working environment within the GP sector while ensuring better patient satisfaction and improved employee morale. On the flipside, Practices that are...
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Is your Practice outstanding or mediocre?
Practices that are well-led, account for a better working environment within the GP sector while ensuring better patient satisfaction and improved employee morale. On the flipside, Practices that are...
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Deal with difficult patients, differently!
It is a common sentiment shared by many that, if it wasn’t was the difficult customers; the Health Care Industry would be a great business and working environment. The reality however is that, not only...
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