Medical Supermarket nominated for “Excellence in Customer Service” for 2014

We are incredibly pleased to announce that this week, Medical Supermarket has been nominated for “Excellence in Customer Service” at the The Buckinghamshire Business Awards 2014.

Speaking on behalf of the nomination, Amanda Wilson – Customer Loyalty Manager at Medical Supermarket says; “We are delighted to be shortlisted to the final 3 for this award. Providing the ultimate customer service possible is something that is engrained in the very values of our business. Customer Service isn’t rocket science, its about providing customers with a personalised, emphatic, proactive and efficient service which provides them with the products they need when they need it. We are just over the moon to be recognised from the hundreds of companies in Bucks.”

Amanda goes on to say; “Every week we challenge ourselves to come up with more ideas to help our customers and improve the customer journey. Such things are shorter product leadtimes, a simpler website and access to more information. The success of this ideas is that our staff are empowered to make the right decisions to help the customer and this ensures we continue to innovate.”

Nick Coleman, Co founder of Medical Supermarket mentions “The award is sponsored by John Lewis, a company known for winning countless Customer Service Awards and to be recognised by them is just fantastic. A key differentiator our of service is that we believe in TNT…tiny noticeable touches. By providing our customers with lots of little extras throughout our relationship, whether it’s cards on their birthday, upgraded to free delivery or just picking up the phone within 2 rings, we hope to continue to delight them each and every time they buy from us.”

The awards are being held on 15th May at the Waterside Theatre Aylesbury. Click here for further details.